Job Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is actively seeking highly motivated Control Room Operator to work at the Statewide Traffic Management Center in Austin, Texas. Applicants will need to be professional, self-motivated, resourceful, and able to prioritize the successful execution of a wide range of information technology systems and traffic management project related tasks. The appropriately qualified applicants will need to clearly demonstrate their experience and knowledge of the statewide roadway system and their level of computer and communication (i.e., dispatch and customer service) systems literacy. Applicants will also need to confirm their willingness and availability to work in a 24/7/365 environment which may include weekend, night, and holiday shifts.

Control Room Operators, these positions are responsible for monitoring and reporting incidents on statewide roadways, freeways, and arterials. The primary responsibility of this position is to use intelligent transportation system devices to search for and verify incidents, communicate lane closures, and monitor congestion. Once the Operator has confirmed the information, respective first responder agencies or other control and command centers are notified along with the distribution of traveler information to motorists through various methods including electronic message signs, traveler information systems, and sharing of information with local media outlets.

Control Room Operators execute their responsibilities from a traffic management center (TMC), located in Austin, Texas. The environment is a professional and fast paced, with a technological focus around a teamwork approach to optimizing roadway performance and safety.

Other responsibilities include:

• Monitoring events and equipment status with closed circuit TV cameras (CCTV), incident response crews, and TMC Lonestar software.
• Managing and logging events and congestion using the TMC software and roadway detection devices, both electronic and in the field (e.g., speed sensors, CCTV cameras, and Dynamic Message signs (DMS).
• Coordinating and dispatching incident response crews to incidents in a safe, timely and efficient manner.
• Detecting, confirming, and tracking equipment faults affecting control room equipment (e.g., central system, computers, CCTV monitors, and large screen display units) and system field equipment (e.g., CCTV, Video Display Systems, DMS).
• Coordinating with Texas Department of Transportation (TxDOT) District Traffic Management Centers stakeholders on all control room activities while communicating essential and timely incident data with external clients at local and State Agencies, along with and other TxDOT operations.
• Informing first responders of traffic related events involving injury and assisting with coordination of lane closures and diversion routes.
• Coordinating incidents with TxDOT Divisions and Districts and State Agencies.
• Other duties assigned

Work Conditions:

• May be subject to short or no-notice work assignments during emergency situations.
• Rotating shift schedule, available morning, afternoons, and evenings
• Controlled, indoor environment with dimmed lighting.
• Significant periods of sitting, CCTV monitor viewing, and data entry
• Heavy telephone and computer usage
• Closely supervised shift schedule; monitored performance with routine evaluation.
• Work is a 24/7/365 environment which may include weekend, night, and holiday shifts.

Qualifications

Minimum Requirements:

• High School Diploma/GED + 2 years of relevant experience or demonstrated equivalency of experience and/or education.
• Availability to work in a 24/7/365 environment which may include weekend, night, and holiday shifts.
• Willing to submit to a Drug and Alcohol test.

Preferred

Qualifications

• Previous experience working in a fast-paced, technology-driven environment.
• Ability to perform moderately complex technical work under direct supervision, utilizing instructions, drawings, and computer schematics.
• May be involved in training and supervising technical personnel.
• May perform data entry.
• Monitoring the roadways, including detecting, confirming, updating, and responding to scheduled and unscheduled traffic events and congestion with ITS devices such as closed-circuit TV, detectors, etc.
• Act like an emergency dispatcher within a call center environment contacting staff at District TMCs, activate alerts, respond to events, and other activities that require timely and efficient responses.
• Other duties assigned.

Additional Information

• Sponsorship is not available for this position now or in the future.

About AECOM  

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options ,  well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. 

What makes AECOM a great place to work  

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

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