Job Description

For over 17 years, Trilyon has been a leader in global workforce solutions, specializing in Cloud Technology, AI/ML, Software Development, Technical Writing, and Digital Transformation. We partner with top companies to deliver high-quality talent in engineering, IT, and emerging technologies. For additional information or to view all of our job opportunities, please visit our website

We are seeking a Desktop Support Engineer to join our team. This role will involve desktop management, troubleshooting, and support across systems, devices, and applications. The ideal candidate will have experience in desktop support, network troubleshooting, and Windows environments, along with a passion for delivering excellent end-user support.

Job Title: Desktop Support Engineer

Location: Toledo, OH, 43659 (On-site)

Duration: 12 Months (can extend)

Job Description:

Desktop Support Engineer

The Desktop Support Engineer will be responsible for providing technical support across desktop, mobile, and network environments. The Desktop Support Engineer will handle imaging, troubleshooting, and support for Windows-based systems and enterprise applications. The Desktop Support Engineer will work closely with users to resolve technical issues and ensure system reliability. The Desktop Support Engineer will also assist with device management and network troubleshooting activities. The Desktop Support Engineer will play a key role in maintaining end-user productivity and satisfaction.

Role Descriptions:
Imaging, Troubleshooting, Windows 7 and Windows 10, printer support, skills on manufacturing applications, mobile device support

Responsibilities (Experience Required):

1. Experience in Desktop management (2 4 years )
2. Server, Network, and Mobile Device management (2 4 years )
3. Troubleshooting skills on Laptop/Desktop/Mobile Device Management Softwares (2 4 years )
4. Printer and Network Troubleshooting (2 4 years )
5. Experience supporting Windows 10 and Office 365 applications (2 4 years )

Good to Have Skills:

1. Communication skills
2. PowerShell or any scripting knowledge (1 2 years )
3. Knowledge on application packaging or image management using MDT (1 2 years )
4. Rigor to work for customer satisfaction and end user experience
5. Team collaboration skills
6. Eagerness to research and explore new equipment, hardware, and software technologies

Why Join Us?
Trilyon, Inc., offers a comprehensive benefits package.
Opportunities for growth and professional development
Collaborative and inclusive company culture

Equal Employment Opportunity (EEO) Statement:
Trilyon, Inc., is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable laws. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.

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