Akkodis is seeking a Desktop Support Technician for a Contract position with a client in Canton, MA . This is a on‑site role providing hands‑on desktop and end‑user support in a Windows‑based, cloud‑enabled environment. The position is a true Tier 2 / Tier 3 desktop support role, focused on day‑to‑day IT operations, troubleshooting, and user support—not development or engineering.
Rate Range: $25/hour to $27/hour on W2; The rate may be flexible depending on experience, education, geographic location, and other factors.
Desktop Support Technician job responsibilities include:
Provide hands‑on desktop and end‑user support for Windows‑based laptops, desktops, printers, and peripherals in an on‑site corporate environment.
Troubleshoot and resolve issues related to Windows OS, hardware, and standard enterprise applications.
Support Microsoft Office Suite, including Outlook and related productivity tools.
Manage, triage, and resolve incidents using ticketing systems such as ServiceNow, Jira, or similar platforms.
Assist with user onboarding, system access requests, login issues, and general IT support tasks.
Support a cloud‑based (Azure) environment at a basic navigation and support level (no engineering or architecture work required).
Collaborate closely with remote Tier 1, Tier 2, and Tier 3 support teams (India‑based) to escalate, track, and resolve issues.
Provide support for Kofax, a document management and workflow platform used for pension‑related processes (training will be provided).
Use basic SQL or Python knowledge to assist with simple troubleshooting tasks (running existing scripts or queries only; no development required).
Desired Qualifications:
Strong hands‑on experience providing desktop support in Windows environments.
Experience troubleshooting PCs, laptops, printers, and peripherals.
Experience working with ticketing systems (ServiceNow, Jira, or similar).
Basic familiarity with cloud environments (Azure).
Very basic exposure to SQL or Python (for troubleshooting only; no scripting or development).
Experience supporting document management or workflow tools (e.g., Kofax).
4+ years of Desktop Support / IT Support experience.
Experience working in fast‑paced, lean IT environments preferred.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Sachin.Rawat@ akkodisgroup.com.
Pay Details: $25.00 to $27.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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