Job Description

Role Overview

The Desktop Support Technician is responsible for deploying, supporting, and troubleshooting end‑user computing devices in a Windows 11 environment. This role includes hands‑on hardware and software support, user data migrations, and close interaction with clinical staff during system upgrades and scheduled deployments. A strong customer‑service mindset and professional presence are essential.

Key Responsibilities

• Deploy and support PC hardware, including desktops/laptops, monitors, and end‑user peripherals
• Install, configure, and support Windows 11 operating systems
• Install and troubleshoot software applications and device drivers
• Use SCCM to deploy and manage software and updates
• Support Active Directory tasks, including basic user account management and group membership understanding
• Assist users with OneDrive setup, data migration, and file synchronization
• Support and troubleshoot a networked printing environment
• Provide high‑touch, white‑glove support to clinicians during migrations from legacy systems to new equipment
• Communicate clearly and professionally with clinical and non‑technical users throughout deployment activities
• Maintain a professional appearance and demeanor at all times

Required Skills & Qualifications

• Experience deploying and supporting PC hardware and peripherals
• Strong knowledge of Windows 11 desktop support
• Experience installing and supporting applications and drivers
• Hands‑on experience with SCCM for software delivery
• Basic Active Directory experience (user accounts, groups, access concepts)
• Experience supporting OneDrive and end‑user data setup
• Ability to support network printers and print queues
• Excellent communication and customer service skills, especially with clinician users
• Professional presence and ability to work in patient‑facing or clinical environments

Work Schedule & Flexibility

• Must be flexible with working hours
• Some installations and migrations may occur outside standard business hours, including early mornings, evenings, or weekends as needed for scheduled deployments

Ideal Candidate

• Comfortable working hands‑on in clinical or healthcare settings
• Customer‑focused, reliable, and detail‑oriented
• Able to adapt to changing schedules and deployment demands

Job Type & Location

This is a Contract position based out of Providence, RI.

The pay range for this position is $18.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Providence,RI.

This position is anticipated to close on May 9, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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