Position: Desktop support Technician
Location: Augusta, ME
Duration: 6 Months
Work Mode: Hybrid
Job Description:
The Specialist is knowledgeable on the usage and support of a collection of personal computer platforms (a range of laptops and desktops, both Windows and Mac) or technical architectures, and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will install and configure system hardware, software, printers and verify network connectivity. The individual shall perform advanced troubleshooting and vendor technical liaison functions. The individual shall design and implement trouble shooting and correction plans, develop and coordinate user training programs and documenting all processes and procedures. The Specialists are responsible for collaborating with Technical Architecture Specialist, Functional Architects, Programmers and vendors to coordinate and enhance the use of the platform and facilitate migration to new versions of the platform.
Work Location: Hybrid. Will work remotely except every other Wednesday they will be required to work onsite in Augusta, ME.
Training Schedule: 8:00am to 5:00pm (hour lunch breaks) for the first 3 to 5 weeks of training. During training they will still work remotely besides every other Wednesday as they will still be required to report onsite on those days.
Regular Work Schedule: 2nd Shift 3:00pm - 12:00am (hour lunch breaks) Sundays, Mondays, Wednesdays, Fridays, and Saturdays. Will have Tuesdays and Thursdays off. Will work Nights, Weekends, and Holidays. Potential for schedule adjustments based on department needs.
Top Skills:
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