Job Description

Salary: $60,000 - 65,000 per year Requirements:

• Minimum of 1-2 years of professional experience with Microsoft products and cloud-based applications in a networked computing environment (e.g., Desktop, Active Directory)
• Capability to troubleshoot and resolve hardware issues concerning printers, PCs, and scanners
• Strong diagnostic and problem-solving abilities for fundamental technical challenges
• Associate degree in IT, Computer Science, or equivalent experience
• Experience in the healthcare sector is highly desirable
• Relevant IT certifications (A+, Network+, CCNA, MCSA, etc.) are preferred

• Act as the primary point of contact for team members seeking technical support via phone or email
• Conduct remote troubleshooting using diagnostic techniques and investigative questioning
• Manage device and user provisioning
• Initiate and facilitate problem-solving processes
• Elevate unresolved issues to higher-level support personnel
• Provide accurate information regarding IT products and services
• Document events and issues, along with their resolutions, in service tickets
• Follow up with employees for status updates and additional information
• Communicate any customer feedback or suggestions to the relevant internal teams
• Identify and propose enhancements to existing procedures
• Serve as backup for other team members as necessary
• Undertake additional tasks to support the organization as assigned

• Active Directory
• Cloud
• Hardware
• Support
• Network

More:

We are Nutex Health Inc., a healthcare management and operations company dedicated to providing innovative healthcare solutions through our Hospital and Population Health Management divisions. Our commitment to operational excellence focuses on enhancing patient outcomes while managing healthcare resources effectively within our network of facilities. We are looking for a proactive IT Help Desk Specialist to join our team in Houston, TX. We offer a comprehensive benefits package, including 401(k) matching, health insurance, paid time off, and professional development assistance, ensuring our employees are well supported in both their professional and personal lives.

last updated 17 week of 2026

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