Job Description

Are you looking for?

• Flexibility that fits your life, including hybrid work-from-home options
• Paid time off driven by results and well-being, not a fixed number of days
• A fun, collaborative environment
• Support for continued learning and career growth
• A culture based on trust, accountability, and bringing your whole self to work

We are seeking an IT Support Specialist to join our internal IT team. This is an entry-level, internally facing help desk position that supports employees across the organization with day-to-day technology needs, business application support, and Microsoft 365 tools.

This role is ideal for someone with strong technical aptitude, a customer-service mindset, and a genuine interest in technology. The right candidate may not have every skill fully developed yet, but should be eager to learn, comfortable troubleshooting, and excited to grow into broader responsibilities in cloud systems, security, scripting, and automation over time.

What's the work like?

You will...

• Provide Tier 1 support for employee technology issues, including desktop, hardware, software, and Microsoft 365 applications
• Troubleshoot and resolve help desk tickets involving Windows, Outlook, Word, Excel, PowerPoint, Teams, and SharePoint
• Support business applications, including Applied Systems Epic, by assisting with workflow issues, basic configuration changes, and user access needs
• Assist with onboarding and offboarding activities, account access changes, password resets, and other user support tasks following documented procedures
• Perform recurring operational tasks and daily/weekly IT checklists to help keep systems and support processes running smoothly
• Follow documented IT security procedures, promote user awareness, and assist with identifying and escalating potential security issues
• Help maintain and improve IT documentation, support resources, and knowledge content used for self-service and AI-enabled help desk workflows
• Work with senior IT staff on support-related projects involving automation, scripting, process improvement, and technology standardization
• Coordinate with software and technology vendors when escalation or additional support is needed

Okay, so what’s in it for me?

While we expect a lot from our employees at FNIC, we believe in giving just as much in return. Here’s what you can expect when you join our team:

• Competitive Pay: We offer market-competitive compensation packages that reflect your experience, expertise, and the value you bring to our clients and teams.
• Benefits You Can Rely On: Health, dental, and vision insurance, HSA with employer contributions, 401(k) match, employer-paid disability coverage, and life insurance.
• Freestyle PTO & Work-Life Balance: Our trust-based and freestyle time-off approach removes PTO banks and offers flexible telecommuting options.
• Dress for Your Day: Whether you’re client-facing or behind the scenes, we encourage you to dress in a way that helps you feel comfortable and confident.
• Invested in Your Development: We support continuous learning through tuition reimbursement, training opportunities, and career growth paths across FNIC.
• A Workplace That Cares: Access mental health support through our EAP, virtual fitness classes, in-office gym access (Omaha), and a culture that prioritizes connection, fun, and collaboration.

What do I need to know?

You have to have...

• High school diploma or equivalent
• Associate’s Degree in Computer Science, MIS, Information Technology, Cybersecurity, or related field, or 1–3 years of experience in technical support, business application support, Microsoft 365 support, or a similar technology role preferred
• Strong troubleshooting skills and a natural curiosity about how technology works
• Ability to manage multiple tasks and interruptions in a fast-paced support environment
• Strong communication skills and a sense of urgency in helping users resolve issues
• High proficiency with Microsoft Office applications and familiarity with Microsoft 365 tools
• Interest in learning more about cloud systems, IT security, automation, and scripting
• Exposure to or coursework in PowerShell, Python, APIs, or automation tools is a plus
• Ability to follow documented procedures, protect sensitive information, and work responsibly in a regulated environment
• Strong organizational skills, initiative, and follow-through

We’d like it if you have…

• Familiarity with Applied Systems Epic or other business applications
• Technical coursework, internships, or hands-on lab experience
• Interest in building a career in systems administration, cloud support, cybersecurity, or IT automation
• Enthusiasm for documentation, process improvement, and using technology to make support more efficient

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