Job Description

Job:  Junior - IT Analyst

Location: Columbus, OH (Hybrid – Onsite 2-3 days a week)

Rate: $33 - $40/hr

Contract Type: W2 (Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. No C2C, 1099, or visa sponsorships available.)

Contract Duration: 1 Year (with possible extensions)

Qualifications:

Required:

• Bachelor’s Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts.

• 2–3 years’ experience in infrastructure services, infrastructure analysis, deployment, and support.

• Experience working closely with service providers and delegating operational activities.

• Solid understanding of IT infrastructure components, trends, and best practices.

• Strong skills in computers, operating systems, and software (MS Office Suite, MS Project, and other IT applications); ability to learn new technical concepts quickly.

• Excellent analytical, problem-solving, and root cause analysis abilities.

• Strong collaboration, negotiation, communication, organizational, and conflict resolution skills.

• Willingness to travel to client business units or service provider locations as needed.

Preferred:

• Knowledge of Utilities business operations.

• 2+ years’ experience in a support function.

• Familiarity with ITIL processes and metrics.

• General working knowledge of the gas and electric utility industry.

Responsibilities:

• Work under the direction of the IT Operations Director or IT Operation Manager(s) to perform routine assignments.

• Collaborate with IT Service Delivery, IT Support Services, project managers, and other teams to support operations processes, including procurement, spending optimization, and expense management.

• Assist in driving resolution of operational and service-based issues with service providers.

• Help prepare for and facilitate regular performance review meetings.

• Work with project managers and service providers to track and monitor projects against service levels (budget, schedule, quality).

• Analyze infrastructure services spending patterns for reporting and cost allocation purposes.

• Support audits and ensure service providers comply with defined standards and contracts.

• Maintain documentation and ensure information on services is kept up-to-date.

• Help communicate planned and unplanned outages to impacted stakeholders.

• Perform additional tasks as assigned.

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