Job Description

Security Patrol Agent

Silhouette Security Group's primary objective is prevention. While duties vary depending on the client and assigned patrol area, our focus is to provide professional Security Patrol Officers who are BSIS-certified (as required by California law), courteous, and dependable. Officers are expected to maintain a professional appearance and presence while conducting mobile patrol services. Excellent customer service, observation, communication, and de-escalation skills are essential.
As a Silhouette Security Group Security Patrol Officer, you will operate a company patrol vehicle to conduct scheduled and random patrol inspections of assigned properties. Your primary responsibilities are to observe, detect, deter, document, and report suspicious, unsafe, or unauthorized activities while providing a visible security presence. Officers in this position must have a flexible schedule, be available for fill-in assignments when needed, and demonstrate reliability and professionalism at all times.

ESSENTIAL FUNCTIONS
● Operate a patrol vehicle safely and professionally throughout assigned patrol routes and properties.
● Conduct scheduled and random patrol stops at client locations to inspect for security concerns, safety hazards, and unauthorized activity.
● Maintain a visible security presence to deter criminal activity, trespassing, vandalism, and other violations.
● Observe and report suspicious persons, vehicles, activities, or conditions.
● Inspect buildings, parking lots, gates, fences, lighting, and common areas during patrol stops.
● Respond to alarms, calls for service, and client requests as directed.
● Prepare accurate and detailed patrol reports, incident reports, and activity logs.
● Report maintenance, safety, and security concerns to supervisors and clients.
● Monitor assigned properties for signs of damage, theft, vandalism, fire hazards, or unauthorized access.
● Communicate professionally with clients, tenants, residents, visitors, and law enforcement when necessary.
● Preserve the scene of incidents until appropriate authorities arrive.
● Provide emergency assistance and basic first aid or CPR if certified and trained.
● Follow all company policies, procedures, and client-specific post orders.
● Maintain assigned patrol vehicle in a clean, safe, and operational condition.

KNOWLEDGE AND SKILLS
● Works ethically and with integrity to uphold organizational values and commitments.

● Knowledge of security patrol procedures, observation techniques, and incident reporting.
● Ability to remain alert and attentive while conducting vehicle patrols for extended periods.
● Strong situational awareness and decision-making skills.
● Ability to identify safety hazards, security risks, and unusual activity.
● Reacts well under pressure and approaches duties professionally and tactfully.
● Effective written and verbal communication skills.
● Ability to gather information, document observations, and prepare detailed reports.
● Strong customer service and conflict resolution skills.
● Knowledge of EEO policies and commitment to maintaining a respectful, harassment-free environment.

PHYSICAL DEMANDS
The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
● Work in various weather conditions including heat, cold, rain, and wind.
● Frequently enter and exit patrol vehicles throughout the shift.
● Walk assigned properties and patrol areas during patrol stops.
● Occasionally lift or move up to 40 pounds.
● Ability to climb stairs, ramps, or uneven terrain when conducting inspections.
● Ability to sit, drive, and remain attentive for extended periods.
In compliance with federal, state, and local laws, all persons employed will be required to verify identity and eligibility to work in the United States.

REQUIREMENTS AND QUALIFICATIONS

• Valid BSIS-issued Guard Card.
• Ability to safely operate a patrol vehicle.
• Reliable transportation to and from assigned work locations.
• Prior security, patrol, military, law enforcement, or customer service experience preferred.
• Must be at least 18 years of age.
• Strong de-escalation and conflict resolution skills.
• Ability to work independently with minimal supervision.
• Valid California Driver's License required. Must maintain a clean driving record and be insurable under the company's commercial automobile insurance policy. No DUI convictions, reckless driving convictions, or license suspensions within the past five (5) years. DMV driving record may be reviewed as a condition of employment.

EQUAL EMPLOYMENT OPPORTUNITY

Silhouette Security Group is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees and maintaining a workplace free from discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merit, and business needs. Applicants requiring reasonable accommodation during the hiring process are encouraged to contact Human Resources.

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