Job Description

UX Researcher, Experience Design (XD)

6‑Month Contract

Job Summary

The UX Researcher will deliver embedded, pragmatic research that quickly identifies where experiences break down, what users need, and which improvements will drive measurable impact.

This is a hands‑on, outcome‑driven role designed for speed and delivery acceleration. The work focuses on rapid discovery, usability audits, and continuous feedback loops that directly inform Experience Design (XD), Adoption Experience (AX). This is not an academic research role.

Principal Duties and Responsibilities

1. Rapid Discovery and Persona Foundations

• Conduct lightweight discovery to validate key user segments and contexts, including field, and partner workflows.
• Translate findings into practical personas, needs, and usage contexts.
• Establish shared language for user goals, constraints, and success measures across teams.

2. Usability Audits and Quick‑Hit Recommendations

• Perform usability and heuristic evaluations of priority tools and workflows to identify friction, confusion, and adoption barriers.
• Deliver concise, prioritized recommendations that can be actioned quickly by XD teams.

3. Evaluation of In‑Flight Work (Build‑Aligned Research)

• Run fast, iterative testing such as concept tests, moderated or unmoderated usability sessions, and prototype evaluations aligned to delivery timelines.
• Provide evidence‑based guidance to reduce rework and ensure experiences are ready for adoption at launch.

4. Insight‑to‑Action Enablement

• Translate research findings into clear, decision‑ready outputs, including insight briefs, opportunity statements, experience principles, and acceptance‑criteria inputs.
• Partner closely with designers to ensure insights are reflected in flows, patterns, and design system decisions.

5. Adoption‑Informed Experience (in partnership with AX)

• Collaborate with Adoption Experience (AX) to identify confidence, readiness, and behavior‑change risks early.
• Help shape messaging, readiness activities, and reinforcement loops based on real user sentiment and observed barriers.

6. Research Operations (Lightweight and Practical)

• Establish a simple cadence and repository for research learnings using tools such as Confluence so insights are reusable and not confined to meetings.
• Define a lightweight research intake and prioritization approach aligned to Trade priorities.

Job Requirements

Education

• Bachelor’s degree in Human‑Computer Interaction, Psychology, Human Factors, Information Science, Design Research, or equivalent practical experience.

Experience

• 6 to 10+ years of experience in UX research or user‑centered research roles with strong qualitative methods and applied usability testing.
• Experience conducting research across B2B and or B2C contexts and translating insights into actionable recommendations.
• Experience working with cross‑functional teams, including design, product or solution, and technology, in fast‑paced delivery environments.

Required Skills (Must‑Haves)

• Applied qualitative research skills, including interviewing, contextual inquiry, and diary or intercept methods, with rapid synthesis ability.
• Usability testing expertise, including planning and running studies with prototypes and live tools and translating findings into clear recommendations.
• Rapid synthesis and prioritization, with the ability to produce concise insight briefs and top friction points without lengthy cycles.
• Strong stakeholder partnership skills as a trusted facilitator working credibly with business and technology teams.
• Clear and concise communication with executive‑ready storytelling and comfort presenting findings and tradeoffs.
• Close collaboration with design, including pairing with designers to turn insights into flows, patterns, and decision criteria.
• Documentation discipline, including maintaining research repositories and decision tracking in Confluence and coordinating work in Jira.

Preferred Skills (Nice‑to‑Haves)

• Experience researching field‑enablement tools, CRM or Salesforce workflows, or distributed and field‑based user populations.
• Familiarity with design systems as a consumer of patterns and standards.
• Comfort using mixed methods such as surveys or analytics‑informed research to complement qualitative insights.

Physical Requirements

• N/A (standard office or remote work)

What Success Looks Like After 6 Months

• Practical light‑weight personas and user context insights exist and are actively used by XD, AX teams.
• Two to three high‑impact usability audits are completed, with prioritized recommendations adopted into delivery.
• Research is embedded into delivery cycles through prototype testing and pre‑launch validation, reducing rework and improving adoption readiness.
• A lightweight research cadence and reusable repository are established so insights scale beyond individual projects.

This is a Contract position based out of Winston Salem, NC.

The pay range for this position is $65.00 - $80.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Winston Salem,NC.

This position is anticipated to close on Apr 30, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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