Job Description

Company Description

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.

Job Description

Tierra Santa Healing House at Faena New York is preparing to open its doors and is building its founding team. Rooted in ancient healing traditions and modern wellness, Tierra Santa offers a holistic, guest-centered approach to well-being. The Spa Massage Therapist is responsible for delivering exceptional massage and body treatments while creating a personalized, restorative, and elevated guest experience. This role combines advanced technical skills with refined guest interaction, ensuring each treatment reflects Faena New York’s luxury wellness standards. The Massage Therapist serves as a trusted wellness professional, guiding guests through treatments, aftercare, and recommendations with professionalism and care.

This position has an hourly compensation of $20 per hour.

DUTIES AND RESPONSIBILITIES

• Perform all massage and body treatments in accordance with spa protocols and service standards
• Conduct thorough guest consultations to assess preferences, physical conditions, and treatment goals
• Customize pressure, technique, and flow to meet individual guest needs
• Deliver calm, intuitive, and results-driven massage experiences
• Educate guests on treatment benefits, aftercare, and wellness recommendations
• Support VIP guests and bespoke wellness experiences as requested
• Maintain consistency in treatment timing, quality, and presentation
• Uphold the highest standards of hygiene, sanitation, and guest safety
• Follow all protocols related to treatment techniques, products, and equipment
• Maintain professional demeanor, discretion, and guest confidentiality at all times
• Prepare, stock, and reset treatment rooms before and after each service
• Monitor product and linen usage and communicate needs to spa leadership
• Maintain cleanliness and organization of treatment rooms and back-of-house areas
• Assist with service recovery by addressing guest feedback professionally and promptly
• Work collaboratively with spa leadership and fellow therapists to ensure smooth daily operation
• Participate in ongoing training, education, and service standard updates
  Represent the spa with poise, professionalism, and brand alignment
• Support a culture of respect, teamwork, and wellness excellence

Qualifications

• Valid New York State Massage Therapy License (required)
• 2–5 years of professional massage therapy experience, preferably in a luxury spa or hotel environment
• Proficiency in multiple modalities (e.g., Swedish, Deep Tissue, Sports, Prenatal, Myofascial)
• Strong knowledge of anatomy, body mechanics, and therapeutic techniques
• Commitment to guest-centered, results-driven service
  

SKILLS

• Advanced massage technique with intuitive guest care
• Strong consultation and communication skills
• Calm, grounded, and professional presence
• Attention to detail and service consistency
• Ability to manage physical demands while maintaining quality
• Professional discretion and emotional intelligence

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Endure various physical movements throughout the work areas
• Ability to move safely in uneven terrain or in confined spaces
• Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
• Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds

Additional Information

All your information will be kept confidential according to EEO guidelines.

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