1-20- 743644 - Technical Support Analyst Job at Focused HR Solutions, Richmond, VA

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  • Focused HR Solutions
  • Richmond, VA

Job Description

Position will be worked 100% on-site in Richmond, VA. Candidate must be able to attend in-person interview.

Our direct client has an opening for a Technical Support Analyst position # 743644. This position is for 9 - 12+ months, with option of extension, and will be worked 100% on-site in Richmond, VA.

 

If you are interested, please submit the following:

  • YOUR CURRENT RESUME.
  • YOUR HOURLY RATE.

 

Below is the job description – Resumes due ASAP –

 

Description:

Our client is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.

 

DUTIES AND RESPONSIBILITIES:

  • Manages and monitors customer IT issues using helpdesk tools – KSE, Ivanti, and SharePoint. Support over the phone, in person, and using remote control;
  • Acts as a liaison between VDOT and VITA/SAIC to ensure the delivery of high-performance IT support services;
  • Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, and printers;
  • Provides management with recommendations for systems and process improvements;
  • Troubleshoots software and hardware problems and enhances the level of direct services to field staff;
  • Installs, maintains, and assists in testing and upgrading of new and existing hardware and software;
  • Provides advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems;
  • Creates job aids for internal VDOT staff to enhance the use of infrastructure such as SharePoint, OneDrive, and Office products.


REQUIRED EXPERIENCE & SKILLS:

  • Strong customer service skills with a Customer First attitude;
  • Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365;
  • Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tablets;
  • Excellent research and investigative skills;
  • Extensive knowledge and experience in Active Directory, GPOs, remote support tools, basic networking;
  • Experience in working with help request tracking and reporting tools;
  • Knowledge of IT concepts and trends and new technologies;
  • Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field;
  • Ability to communicate effectively orally and in writing with individuals and groups;
  • Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite).


Required/Desired Skills:  

  • Customer service professional with a great attitude. - Required - 3 Years;
  • Experience supporting a Windows based enterprise including Windows 11, Office 365, Teams, OneDrive, etc. - Required - 3 Years;
  • Hands on experience in a variety of ticketing/tracking tools related to IT Support. - Required - 3 Years;
  • Ability to perform root cause analysis and create documentation related to the cause and remedy. - Required - 3 Years;
  • Experience assisting end users with a variety of technical issues including peripherals, mobile devices, printers, etc. - Desired - 3 Years.


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Job Tags

Hourly pay, Full time, Work at office, Local area, Immediate start, Remote work

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